When we ship out your items,we will post the tracking number to your register email address,you can check it at your inbox or junk mail sometimes.Please remember your order number and tracking numbers, they are very important.
We are always ship via EMS normally, the EMS tracking links is : http://www.ems.com.cn/english-main.jsp
For USA customers, you can contact with USPS, the tracking links is: http://www.usps.com/shipping/trackandconfirm.htm?from=home_header&page=trackandconfirm
For other countrys Customers, you can contact the local post office, the tracking links are : http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html
If there is No shipping information on the tracking links after 3days when order shipped, please contact us in time, our service e-mail is : downjacketsparkas@hotmail.com
Exchanges And Returns:
We will exchange or refund your purchase within 7 days of the original shipment date. Products must be unworn and in the same condition in which you received them.
To obtain a return authorisation, please contact us.
Please note,All returns and cancellations are subject to a 20% restocking fee , unless the item(s) is faulty (defective materials and/or workmanship) or not as per your order.
Where the item(s) is faulty or not as per ordered, we will provide a replacement/repair at no cost to the customer.
Claiming the feeling of the products different from the imagination, will not be taken as a reason for return or refund.
Please note, that because material are natural products, small marks cannot be considered a manufacturing fault. Such marks will not affect the performance of the footwear.
The most importance : Please contact us for the return address before you sent back the package,and you must inform us the tracking number and tracking link in time ,if there is no return tracking number,we will not give refund or replace.
